Are urgent care and ER hours the same? Are they both available 24/7?

Urgent care is available 7 a.m. – 9 p.m. daily. Non-emergency cases during these hours are billed at urgent care levels. Emergency care is available 24/7. Check your individual policy for co-pays and to determine individual financial obligation.

What should I expect when I come to a Centura Health Emergency & Urgent Care center?

After the physician evaluates you, you’ll be told if the recommended course of treatment and/or testing involves emergency or urgent care level of service. Generally, patients with minor conditions which could typically be treated in a physician’s office, receive urgent care services. Patients who require a higher level of care receive emergency services.

Urgent care is available 7 a.m. – 9 p.m. daily. Non-emergency cases during these hours are billed at urgent care levels.

Urgent Care or Emergency?

Do you take my insurance?

We accept most insurance plans, including:

  • Aetna
  • Anthem (not Anthem Pathways)
  • Bright Health
  • Cigna (not Cigna Connect)
  • Colorado Choice
  • Coventry/First Health
  • Humana
  • Multiplan/PHCS
  • Rocky Mountain Health Plan
  • United Healthcare

If you don’t see your specific carrier here, there is still a high likelihood that we accept your coverage. In addition to the insurance plans listed above, we also submit claims via private pay, workers comp and automobile insurance plans.

We will ask for a copy of your insurance card when you arrive at check-in.

What kind of bill can I expect?

If you are an urgent care patient, both you and your insurance carrier will receive an urgent care bill. Based on your insurance plan, you will be responsible for payment of any copay, co-insurance and/or deductibles. If you are an emergency patient, we will file a claim with your insurance carrier. Both you and your insurance carrier will receive an emergency room bill for the facility and for the emergency physician services. Based on your insurance plan, any copay, co-insurance and/or deductibles will apply for your patient portion due.

Urgent Care or Emergency?

What if I have billing questions?

If you have questions regarding your bill, payment arrangements, or need help resolving any balances owed after your insurance carrier has processed your claim, please contact the Patient Advocate at PatientAdvocateCentura@larkingroup.com or call 888-373-8034 during regular business hours.

Is an “emergency and urgent care” center different from an urgent care center?

Yes. Centura Health Emergency & Urgent Care locations are staffed 24 hours a day, seven days a week by Centura Health-affiliated board-certified emergency physicians, emergency-trained nurses, radiologic technologists and other clinical specialists. They provide patients with emergency and urgent care services in the same facility. A typical urgent care is not equipped to treat emergency conditions and would have to send more acute conditions to a hospital emergency room.

Who staffs the emergency and urgent care locations?

Care at a Centura Health Emergency & Urgent care location is provided by Centura Health-affiliated board-certified emergency physicians, emergency-trained nurses, radiologic technologists and other clinical specialists.  All physicians and nurses are also certified in pediatrics.

Do I need to make an appointment?

No. Centura Health Emergency & Urgent Care locations are open 24/7, and appointments are not needed. Wait times for each center are visible on their specific web page.

What type of services do Centura Health Emergency & Urgent Care locations provide?

Our Emergency & Urgent Care centers are able to treat all urgent and emergency medical conditions including, but not limited to chest pain, respiratory issues, head, sports and orthopedic injuries, abdominal pain, dehydration, and lacerations.  Patients are seen in private exam rooms and every center has digital x-ray, ultrasound, CT scan, EKG and lab on site.

Do all Emergency & Urgent Care locations accept all insurance plans?

Yes, Centura Health Emergency & Urgent Care accepts major insurance plans. Most insurance plans include an urgent care/emergency room co-pay and/or co-insurance requirement for these types of visits. Consumers should review individual plan benefits to determine individual financial obligations.

Are Centura Health Emergency & Urgent Care locations licensed emergency rooms?

Yes. Our emergency and urgent care centers are licensed as non-provider based freestanding emergency centers and meet Colorado Department of Public Health and Environment licensure requirements. They are staffed by Centura Health-affiliated board-certified emergency physicians, emergency-trained nurses, radiologic technologists and other clinical specialists.